Q: My file won't download...

Note: You can download purchased files as many times as required for 24 hours after the purchase in your My Transactions section. If your file did not download you may not have completed the download process correctly. If credits were deducted and you confirmed your download by ticking the “agree to terms” box then clicked “DOWNLOAD”, the file would have automatically downloaded to your PC. Try a keyword search on your PC - keyword “VectorStock”. If the file you downloaded seems to be damaged please try downloading it again, this will often fix your problem. You can download the file as many times as you required for 24 hours after the purchase. If it still looks damaged please contact support@vectorstock.com so that we can fix the file and/or give you a refund. You can use our site with confidence. No credits will be lost!

Question 1

What is VectorStock&reg;?

Accepted Answer

VectorStock® is a specialized stock agency – specifically developed to represent the best Vector only images, graphics, icons & illustrations - all available for download royalty-free at amazingly low prices. Files are available for download as zipped EPS archives, once unzipped you will need vector editing software like Adobe Illustrator.

We aim to have the best Vectors for the best price. We ONLY represent Vector files, no bitmap images (i.e. Digital Photography). Top graphic designers and illustrators from around the world contribute to our constantly growing library of Vectors.

Question 2

VectorStock&reg; Website Terms of Use

Accepted Answer

Our Website
Intellectual Property Rights
Privacy Policy
Take Down Policy
Website Integrity
Changes to Website and Content
Amendments
Warranties and Liability
Non-compliance
No Waiver
Governing law

This website is operated by VectorStock Media Ltd (VectorStock, we, us or our). By accessing and browsing the www.vectorstock.com website (Website), you agree to comply with the terms and conditions set out below (Website Terms of Use).

If you are a visitor to our Website and do not agree to comply with these Website Terms of Use you must immediately leave this Website.

If you are in the process of registering as a member of the VectorStock® service and do not agree to comply with these Website Terms of Use, you must click [“I do not accept”] and immediately leave this website.

Our Website

The purpose of this Website is to provide a service to enable:
1. registered users (Members) to purchase and download Vector images, graphics, icons and illustrations (Content); and
2. registered users who provide Content to VectorStock® (Artists) to upload, sell and market Content to VectorStock® Members.
We are not responsible for the quality, suitability, safety or availability of any of the Content provided by the Artists.
We are not responsible for any materials or information on any website that is linked to our Website (including any content or information on any website of any Member or Artist), as we have no control over such websites. We include such links for your convenience and you should not consider such linking as an endorsement by us of any business, product, service or information on those websites.
You will be responsible for your use of any information on our Website or on any website linked to our Website. You should make your own investigations as to the quality and usefulness of all such information.

Intellectual Property Rights

You acknowledge and agree that:
1. the Content displayed or available on our Website is of significant commercial value to us and the Artists who supply that Content;
2. all rights, including copyright and other intellectual property rights, in the Website, the Content and the other materials displayed on the Website (Materials), are owned by, or licensed to, us and the Artists (as applicable); and
3. except as expressly stated in these Website Terms of Use (and the VectorStock® Membership and Content License Agreement if you are a Member), no right or licence is granted to you in relation to the Website, the Content or the Materials or the intellectual property rights in the Website, Content or Materials.
You may use the Website to browse Content and use the information made available on the Website, provided that you do not:
1. copy any of the Content or Materials, unless you are a Member and are permitted to do so under the VectorStock® Membership and Content License Agreement;
2. compile or extract Materials or Content from this Website for the purpose of making such Materials or Content available to others (whether as a directory or otherwise) whether for a profit, fee or other consideration; or
3. use any trade mark in a manner that is reasonably considered by us, or our licensors, to be a misuse or misappropriation of that trade mark.

Privacy Policy

We may collect personal information when you use our Website. Our collection and use of personal information is governed by our Privacy Policy. By accessing and browsing this Website, you acknowledge and accept the terms of our Privacy Policy.

Take Down Policy

We may delete or remove access to Content in accordance with our Take Down Policy. If you consider that any Content is infringing your copyright or other intellectual property rights, please refer to our Take Down Policy.

Website Integrity

You must not attempt to:
1. damage, interfere with or harm our Website, or any network or system underlying or connected to our Website, in any way whatsoever;
2. amend or modify any information contained on our Website, unless you are expressly permitted by us to do so; or
3. reverse engineer or decompile our Website or any software comprising or underlying our Website.

Changes to Website and Content

We may edit or change the Website or edit, change or delete any Content from the Website at any time.

Amendments

We may change or amend these Website Terms of Use from time to time. Notice of any such amendments or changes will be announced on this Website and will be effective immediately, unless we state otherwise. You are responsible for reviewing our Website regularly to obtain timely notice of any such amendments.
Your continued use of the Website will constitute your acceptance of any amendments or changes to these Website Terms of Use.

Warranties and Liability

You understand and agree that your use of our Website and any services provided on our Website, is at your sole risk. Our Website, the Content, the Materials and the services provided by us are provided by us on an “as is” and “as available” basis. We make no representations or warranties as to the availability, operation or security of the Website or that the Content, Materials or Service are free of defects or will meet your requirements. You acknowledge and agree that, except as expressly provided in these Website Terms of Use and the VectorStock® Membership Agreement if you are a Member, we give no warranties in relation to the Website, either express or implied, including but not limited to any implied warranties relating to quality, fitness for any particular purpose or ability to achieve a particular result. You acknowledge that any conditions, warranties or other terms implied by statute or common law are excluded from these Website Terms of Use to the fullest extent permitted by law.
Without limiting the above, we do not warrant that our Website or any services provided by us will be available at all times, secure or error-free.
While we have made reasonable efforts to correctly categorize and keyword the Content, we do not warrant the accuracy of such information.
To the extent permitted by law, we will not be liable to you (whether in contract, tort including negligence, or otherwise) in relation to your use of our Website or any services or Materials provided by us, including for any direct damages or losses and any indirect, special, incidental or consequential damages or losses (including, without limitation, loss of business, loss of profits or revenue, anticipated savings, data loss or corruption, losses caused by interruption, damage to reputation or goodwill).
To the extent permitted by applicable law, in no event will we be liable (whether in contract, tort including negligence, or otherwise) to you for:
1. Loss of revenue or profit, loss of anticipated savings, loss of goodwill or opportunity, loss of production, loss caused by interruption, loss or corruption of data or wasted management or staff time; or
2. Loss, damage, cost or expense of any kind whatsoever that is indirect, consequential, or of a special nature,
arising directly or indirectly out of these Website Terms of Use, even if we had been advised of the possibility of such damages, and even if such loss, damage, cost or expense was reasonably foreseeable by us.
Where applicable laws do not allow warranties to be excluded or liability limited, some of the above disclaimers and limitations may not apply to you and you may have additional rights. None of the exclusions or limitations in this Agreement will have the effect of limiting or excluding any liability to the extent such liability cannot be limited or excluded under applicable law.

Non-compliance

If you do not comply with these Website Terms of Use we may suspend or block your access to our Website and pursue any other legal actions or remedies available to us against you.

No Waiver

Our failure or delay in the exercise of any right or remedy we may have under these Website Terms of Use will not be construed or operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude the further exercise of such right or remedy.

Governing law

These Website Terms of Use shall be governed by, and must be interpreted in accordance with, the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.

Last updated: 24th September 2021

Question 3

What can I use VectorStock&reg; content for?

Accepted Answer

You may use the content for works that involve advertising, promotional design and many other listed purposes including designs that will be available for commercial resale depending on the license option you choose. A Standard license and Expanded license are avialable to cover a range of applications. All of the images on our site are Royalty-free. See our license types for more detailed information below.

Question 4

About Us

Accepted Answer

VectorStock® Media is an independent vector-only stock agency based in Middle Earth (New Zealand). Our focus and passion is creative vector art (and fishing, surfing & herding sheep - respectively).

VectorStock® was officially launched in late 2007 with a small selection of Vectors. Today we house millions of quality royalty-free Vector icons, design elements, illustrations and everything in between with a rapidly growing collection of the best vector designers and illustrators from around the globe.

Question 5

Contact Us

Accepted Answer

Support
support@vectorstock.com

Admin Enquiries
admin@vectorstock.com

New Contributor/Artist Enquiries
robot@vectorstock.com

Corporate Sales Team
sales@vectorstock.com

Mail Address

VectorStock® Media
PO Box 68647
Newton, Auckland
Aotearoa, NZ 1145

We aim to answer all queries within 24 business hours.
Office hours: Monday - Friday 8AM-6PM. GMT +12 hours

Question 6

VectorStock&reg; disclaimer

Accepted Answer

We believe your business is no one else’s. Your privacy is important to you… and to us. So we’ll protect the information you share with us. To protect your privacy, VectorStock® follows different principles in accordance with worldwide practices for customer privacy and data protection.

We won’t sell or give away your name, mail address, phone number, email address, credit card number or any other information to anyone.
We’ll use state-of-the-art security measures to protect your information from unauthorized users.

Notice

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Membership on the site. We use your Personal Information for four primary purposes:

To make the site easier for you to use by not having to enter information more than once.
To help you quickly find software, services or information.
To help us create content most relevant to you.
To alert you to product upgrades, special offers, updated information and other new services from VectorStock®.

Consent

If you choose not to register or provide personal information, you can still use most of VectorStock®. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding VectorStock® Media Limited products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from VectorStock® Media Limited.

Access

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time in your profile. There you can:

View and edit personal information you have already given us.
Tell us whether you want us to send you marketing information, or whether you want third parties to send you their offers by postal mail.
Sign up for electronic newsletters about our services and products.
Register. Once you register and login, you won’t need to do it again. Wherever you go to VectorStock®.com, your information stays with you.

Security

VectorStock® Media Limited has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure via PayPal™. When you place orders or access your personal account information, you’re utilizing a secure server software SSL via PayPal™, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

Notice to Parents

Parents or guardians: we want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using the Internet.

VectorStock® Media Limited site does not publish content that is targeted to children.

Enforcement

If for some reason you believe VectorStock® Media Limited has not adhered to these principles, please notify us by email at support@vectorstock.com, and we will do our best to determine and correct the problem promptly. Be certain the words "Privacy Policy" are in the Subject line.

Customer Profiles

As mentioned above, every registered customer has a unique personal profile. Each profile is assigned a unique personal identification number, which helps us ensure that only you can access your profile.

When you register, we create your profile, assign a personal identification number, then send this personal identification number back to your hard drive in the form of a cookie, which is a very small bit of code. This code is uniquely yours. It is your passport to seamless travel across VectorStock®, allowing you to download free software, order free newsletters, and visit premium sites without having to fill out registration forms with information you’ve already provided. Even if you switch computers, you won’t have to re-register – just use your login\/password to identify yourself.

What we do with the information you share

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you purchase from us, we NEVER ask for your credit card number and billing address. We process all payments via the secure PayPal™ service.

VectorStock® Media Limited will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:

conform to the edicts of the law or comply with legal process served on VectorStock® Media Limited or the site;
protect and defend the rights or property of VectorStock® Media Limited and its family of Websites, and,
act in urgent circumstances to protect the personal safety of users of VectorStock® Media Limited, its Websites, or the public.

This agreement is retrospective and supersedes any previous versions or modifications. All users will be notified of major changes via email.

Last updated: 24th September 2021

Question 7

VectorStock&reg; Take Down Policy

Accepted Answer

US Digital Millennium Copyright Act

Removal of Content generally
Agent for receiving notifications relating to claimed infringements
What to do if you believe Content is infringing your copyright
What we do if we receive a notice that Content is infringing a person's copyright
What to do if you dispute the removal of Content that you submitted (as an Artist)
Termination of accounts of repeat-infringers

This policy sets out when VectorStock Media Ltd (VectorStock, we, or us) may remove vector images, graphics, icons and illustrations (Content) that are provided by contributing users (Artists) and made available for download by registered users (Members) on the www.vectorstock.com website (Website).

Removal of Content generally

We reserve the right to edit, remove or delete any Content for any reason in our sole and absolute discretion, including where we consider (in our sole discretion) that Content:
1. Breaches the terms of the Website Terms of Use, VectorStock® Membership and Content License Agreement or VectorStock® Artist Agreement;
2. Is, in our view, objectionable, obscene, immoral, offensive, pornographic, malicious or otherwise unacceptable;
3. Is defamatory or likely to bring a person or property reflected or described in the Content into disrepute, infringes a person's privacy or is otherwise illegal under any relevant laws;
4. Infringes or is likely to infringe the copyright or other intellectual property or other rights of a third party; or
5. Is the subject of an infringement notification under this Take Down Policy.
While we have the right to screen, edit, remove or delete Content or correct errors, we do not have the obligation to correct any errors or omissions or to screen or monitor any Content. Artists are solely responsible for any Content that they provide to VectorStock®.

US Digital Millennium Copyright Act - Agent for receiving notifications relating to claimed infringements

Our agent for receiving notifications of claimed infringements is as follows:
Stephen Green
65 Ponsonby Road, Ponsonby, Auckland, New Zealand 1011
Phone: 0800 440024
stephen@vectorstock.com

US Digital Millennium Copyright Act - What to do if you believe Content is infringing your copyright

If you believe that Content on our Website infringes a person's copyright, you may request that we remove, or disable access to, such Content by sending to our agent (identified in clause 3) a notification of claimed infringement that includes substantially the following:
1. A physical or electronic signature of the copyright owner or a person that the copyright owner has authorized to act on their behalf;
2. Identification of the copyrighted work (or works) that you claim has been infringed (including a webpage link may be helpful);
3. Identification of the Content on our Website that you claim is infringing copyright and that you are requesting be removed or access to which be disabled (such as by including the link to the Content on our Website);
4. Your address, telephone number and email address so that you can be contacted about the claim;
5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
If you are unsure whether Content on our website infringes a person's copyright, you agree to obtain appropriate legal or other advice. You understand that if you misrepresent that Content is infringing, you could potentially be liable under relevant laws for perjury or for damages or other remedies.

US Digital Millennium Copyright Act - What we do if we receive a notice that Content is infringing a person's copyright

When we receive a notification claiming that Content on our Website is infringing a person's copyright, we may (but are under no obligation to do so) seek clarification of any aspects of that notice that are unclear.
When we receive a notification claiming that Content infringes a person's copyright which meets the requirements in clause 4 above or when we otherwise consider (in our sole discretion) that Content is infringing a person's rights, we will:
1. Remove, or disable Website access to, the Content that is claimed to infringe such copyright;
2. Notify the Artist that provided the Content to VectorStock® using the e-mail address registered to the Artist on the Website, that the relevant Content has been removed or access to that Content has been disabled because it was the subject of a notification or claim that the Content infringed a person's copyright;
3. Deduct from the contributing Artist's account the amount of any Artist revenue for the Content claimed to infringe or, to the extent that the contributing Artist has already been paid in respect of such amounts, we may deduct such amounts from any future Artist revenue accrued in the contributing Artist's account; and
4. Notify, using the e-mail registered to relevant accounts, Members that purchased a licence to use the allegedly infringing Content that their licence to that Content has been revoked and they must cease using such Content. We will either (at our option) refund credits used to purchase such Content to such Members' accounts or provide such Members with similar replacement Content without further charge.

US Digital Millennium Copyright Act - What to do if you dispute the removal of Content that you submitted (as an Artist)

If Content that you provided to VectorStock® (as an Artist) is removed or access to such Content is disabled under this Take Down Policy and you consider that such removal or disabling was done as a result of mistake or misidentification, you may request that we replace the Content or cease disabling access to it by sending to our agent (identified in clause 3) a counter notification that includes substantially the following:
1. Your physical or electronic signature;
2. Identification of the Content that was removed or to which access was disabled and the location where the Content appeared before the removal or disabling of access;
3. A statement under penalty of perjury that you have a good faith belief that the Content was removed or disabled as a result of mistake or misidentification of the Content; and
4. Your name, address and telephone number and a statement that you will accept service or process from the person who provided notification under clause 4 above (or their agent) and:
  1. If you are located in the United States, that you consent to the jurisdiction of the Federal District Court for the judicial district in which you are located; or
  2. If you are located outside the United States, that you consent to the jurisdiction of the courts of New Zealand and the courts of the jurisdiction in which you are located.
If you are unsure of your rights in respect of Content and whether you should send a counter notification, you should obtain appropriate legal or other advice. You understand that if you misrepresent that Content was removed or disabled by mistake or misidentification, you could potentially be liable under relevant laws for perjury or damages or other remedies.
If we receive a counter notification that meets the requirements in clause 8 above, we will:
1. Provide a copy of the counter notification to the person who provided the original notification of infringement under clause 4 above and inform that person that we will replace the removed Content or cease disabling access to it within 10 business days;
2. Replace the removed Content and cease disabling access to it within 10 to 14 business days following the receipt of the counter notice, unless our agent (identified in clause 3) receives notice from the person who provided the original notification of infringement that such person has filed an action seeking a court order to restrain the Artist from engaging in activity relating to the Content which infringes a person's copyright;
3. Reinstate any Artist revenue which had accrued in the Artist's account but been deducted following receipt of the notification of infringement; and
4. Notify Members that purchased a licence to the allegedly infringing Content using the e-mail registered to such Members' accounts that we have received a counter notification and that the relevant Content has been restored and access to it re-enabled.

US Digital Millennium Copyright Act - Termination of accounts of repeat-infringers

If an Artist is the subject of repeated notifications that the Content that they submit is infringing a person's copyright, we will terminate the VectorStock® Artist Agreement and/or VectorStock® Membership and Content License Agreement with that Artist where we consider (in our sole discretion) that it is appropriate to do so. Such termination will constitute a termination for breach by the Artist/Member under the relevant Agreement and the Artist will not be entitled to request payment of Artist revenue accrued in that Artist's account.

Last updated: 24th September 2021

Question 8

What is a Vector?

Accepted Answer

Vector files are the image format we deal with here at VectorStock. Our artists produce artwork in vector format, which can be used for many different purposes.

You can learn all about Vectors and their advantages on our dedicated page:
What is a Vector?

Question 9

What is a Vector best for?

Accepted Answer

Vector files as used in Adobe Illustrator, Macromedia Freehand, Xara Xtreme and CoralDraw are the industry standard for graphic design, page layout, typography, logos, sharp-edged Artistic illustrations (i.e. cartoons, clip Content, Content, complex geometric patterns), technical illustrations, diagramming, icons and typography.

The recent versions of bitmap editors such as Adobe Photoshop support some vector editing tools (e.g. editable paths).

Question 10

I want a JPEG!

Accepted Answer

Good news - we include a high resolution JPEG image (up to 3000 x 3000 pixels) with every vector download!

You can also export your vector into any other size or filetype using our free Vector Converter app.

Question 11

What format are the Vector files?

Accepted Answer

Each vector image download is a ZIP archive containing the following files;

An Adobe Illustrator file (.ai)
A vector EPS (.eps)
A vector PDF (.pdf)
A high-resolution JPEG (.jpg)

Most vectors also include an additional high-resolution PNG (.png) file as well.

Question 12

Ways to Buy

Accepted Answer

There are three ways to buy vector images at VectorStock:

Pay-per-Image

Pay-per-Image purchases are best suited for visitors who just want a single image, without any fuss. You can pay for the license you want and instantly download the image, without having to create an account or save a payment method.

Credits

Credits are a form of VectorStock currency, 1 Credit costs $1 USD. They can be exchanged for vector licenses; a Standard license costs from 1 credit and an Expanded license costs from 30 credits. Credits are a flexible way of buying images - you can use them when and however you like. There is a minimum purchase of 30 credits.

Subscription

Subscription plans provide unlimited access to Standard license vectors, offering exceptional value for those who frequently download images. Fair use limits apply.

Learn more and compare our payment types on our Pricing page.

Question 13

My file won't download...

Accepted Answer

Note: You can download purchased files as many times as required for 24 hours after the purchase in your My Transactions section.

If your file did not download you may not have completed the download process correctly.

If credits were deducted and you confirmed your download by ticking the “agree to terms” box then clicked “DOWNLOAD”, the file would have automatically downloaded to your PC. Try a keyword search on your PC - keyword “VectorStock”. If the file you downloaded seems to be damaged please try downloading it again, this will often fix your problem. You can download the file as many times as you required for 24 hours after the purchase.

If it still looks damaged please contact support@vectorstock.com so that we can fix the file and/or give you a refund.

You can use our site with confidence. No credits will be lost!

Question 14

My file is corrupted...

Accepted Answer

If for some reason the file you downloaded seems to be damaged or corrupted please try downloading it again, this will often fix your problem. You have 24 hours to try again.

If it still looks damaged please contact support@vectorstock.com or fill in the contact form in the help section so that we can fix the file and/or give you a refund. Please note the file number in your support email. You can use our site with confidence. No credits will be lost!

Note: All files are zipped archives, make sure you have unzipped the archive. The folder will contain a vector EPS file. This file requires vector editing software, such as Adobe Illustrator to edit/open this file. The application must be able to open EPS version 16 files. Older applications may not open the files correctly. Please check the release notes with your application to confirm it is compatible with Illustrator EPS version 16 files.

Question 15

My file won't open...

Accepted Answer

If for some reason you can’t open a file you download, please make sure you unzip the archive first, then open the file in vector editing software, such as Adobe Illustrator. Your editing application must be able to open EPS version 16 files - older applications may not open the files correctly. Please check the release notes with your application to confirm it is compatible with Illustrator EPS version 16 files.

If the file contains Gradient Mesh shading you will need Adobe Illustrator to edit the Mesh correctly.

Question 16

Terms & conditions (Purchasing downloads)

Accepted Answer

The following is the terms of the agreement between VectorStock® Media Limited (“Company”) and the buyer (“Buyer”) of content through VectorStock®.com (the “Site”). If you do not agree to these terms, you will not be able to purchase anything, so please review these terms carefully:

Introduction

Buyer agrees to the terms and conditions outlined in this Online Contract ("Contract") with respect to the goods, services and information provided by or through the Site. This Contract constitutes the entire and only agreement between the Company and Buyer, and supersedes any and all prior or contemporaneous agreements, representations, warranties, and understandings with respect to the goods, services and information provided by or through the Site, and the subject matter of this Contract. Buyer agrees to review this Contract prior to purchasing anything and purchase of a good or service shall be deemed acceptance of this Contract.
Setup and Payment

Buyer represents and warrants that:
1. the credit card information supplied is true, correct and complete
2. charges incurred by the Buyer will be honoured by the Buyer’s credit card company and
3. Buyer shall pay charges incurred by Buyer at the amounts in effect at the time incurred, including all applicable taxes.
4. Buyer shall be responsible for all charges incurred through use of Buyer’s password.
5. Buyer agrees to keep his or her password confidential and to notify Company within 24 hours of any breach of this Contract or unauthorized use of the password. Company does not protect Buyer from unauthorized use of Buyer’s password.
Grant of License (Content License Agreement)

The artist and VectorStock® hereby grant you a perpetual, non-exclusive, non-transferable worldwide license to use the individual content item you physically download via www.VectorStock®.com (and only then) for the specified uses (as set out below in Permitted License Uses). All other rights relating to the content, including, all copyright and other intellectual property rights relating to the content, are retained by VectorStock® or the artist of the original Content, as the case may be. As a member or artist and when downloading the file you agree to these licence terms.
1. Please refer to License Types - Standard and Expanded
Editing, Deleting and Modification

Company reserves the right in its sole discretion to edit or delete any information or content appearing on the Site and to remove any goods and services for sale. Upon notice published over the Service, VectorStock® may modify this Contract, or prices, and may discontinue or revise any or all aspects of the Site in its sole discretion and without prior notice. Modification of this Contract will be deemed effective upon publication on the Site with respect to transactions occurring after said date.
Right to Refuse

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
Indemnification

Buyer agrees to indemnify, defend and hold VectorStock® and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of this Contract or use of this Site.
Non-Transferable

Buyer’s right to use this website are not transferable and is subject to any limits established by VectorStock® or by Buyer’s credit card company.
Disclaimer

The service, content, goods and services from or through the service are provided “as-is”, “as available”, and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of company, for any reason, and buyer’s sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the particular items purchased. Company and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between company and buyer. This site and goods and services would not be provided without such limitations. Some state statutes may apply regarding limitation of liability.
Refund Policy

If a file is defective or is not available for download for technical reasons VectorStock® will refund your purchase on request. Email support@vectorstock.com
Use of Information

Company reserves the right, and Buyer authorizes Company, to the use and assignment of all information regarding Buyer’s use of the Site and all information provided by Buyer, subject to applicable law.
Governing law

This Contract shall be treated as though it were executed and performed in New Zealand and shall be governed by and construed in accordance with the laws of New Zealand (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within 1 month after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.
Litigation

All legal proceedings arising out of or in connection with this Contract shall be brought solely in New Zealand and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Acknowledgment

This Agreement represents the entire understanding between you and us regarding your relationship to Online and supersedes any prior statements or representations. If you agree to be bound by the terms of this online agreement, by clicking “I agree the VectorStock® terms, conditions and license agreement” on sign up, downloading and uploading you will be bound by this agreement.

Last updated: 24th February 2022

Question 17

Why are the files at such a low cost?

Accepted Answer

VectorStock® is a community-based stock agency. We have a range of contributing Artists from professional world-class graphic designers to hobbyist illustrators.

We bring the Artist and designer together directly through our website with minimal agency fees and costs in order to make these amazing Vector files available within most designers’ budgets.

Question 18

License Types - Free

Accepted Answer

PERMITTED USAGE

VectorStock® grants you a non-exclusive, non-transferable, license to use, edit, modify and reproduce vectors in the following ways:
- WITHOUT artist attribution, Free licensed vectors can ONLY be used for evaluation and personal use.
- WITH artist attribution, usage rights for Free licensed vectors can be extended UP TO the equivalent of Permitted Usage under an Expanded license. Not Permitted uses under Expanded license must be adhered to.

NOT PERMITTED

The content must not be used in any obscene, immoral, infringing, defamatory nature, be involved in any material that may bring any person or property reflected or described in the content into disrepute or cause any legal action.
All content available on VectorStock®.com MAY NOT BE sub-licensed, re-sold, rented, lent, assigned, gifted, transferred or distribute in any vector based form.
The content must remain secure in your hands at all times, you must take reasonable steps to ensure the file is not exposed to any environment in which it could be transferred, copied or stolen while in your possession. It MUST NOT be made available for distribution on any peer-to-peer network at any time. The EULA Standard or Expanded does not permit the use of any part of any purchased VectorStock® content on a competing website or business in any media format, or in any situation that may be regarded as a conflict of interest between VectorStock® and the end user and or their use of our content.

IMPORTANT

Your acceptance of the following terms is an absolute condition of your use of any “free” download from VectorStock.com known as “Free Vectors”.

You agree to download and use the “Free Vectors” under the following Terms and Conditions, Permitted Usage and Not Permitted usage. These Terms and Conditions constitute a legal agreement between VectorStock® Media and You.

If there is any doubt as to a permitted use, please contact admin@vectorstock.com

FREE EULA TERMS & CONDITIONS

You represent and warrant that:
1. You are at least 18 years of age and have the right to enter into this Agreement;
2. You will not use the Content in any way that is not permitted by this Agreement;
The following is the terms of the agreement between VectorStock® Media Limited (‘Company’) and the User/Member (‘User’) of content through Vectorstock.com (the ‘Site’). If you do not agree to these terms, you will not be able to download anything, so please review these terms carefully.
Right to Refuse

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
Indemnifications

You agree to indemnify, defend and hold VectorStock® and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of this Contract or use of this Site.
Disclaimer

The service, content, goods and services from or through the service are provided “as-is”, “as available”, and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of company, for any reason, and buyer’s sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the particular items purchased. Company and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between company and buyer. This site and goods and services would not be provided without such limitations. Some state statutes may apply regarding limitation of liability.
Use of Information

Company reserves the right, and User authorizes Company, to the use and assignment of all information regarding Buyer’s use of the Site and all information provided by Buyer, subject to applicable law.
Governing law

This Contract shall be treated as though it were executed and performed in New Zealand and shall be governed by and construed in accordance with the laws of New Zealand (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within 1 month after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.
Litigation

All legal proceedings arising out of or in connection with this Contract shall be brought solely in New Zealand and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Acknowledgment

This Agreement represents the entire understanding between you and us regarding your relationship to Online and supersedes any prior statements or representations. If you agree to be bound by the terms of this online agreement, by clicking “I agree the VectorStock® terms, conditions and license agreement” on sign up, downloading and uploading you will be bound by this agreement. By downloading any content you have agreed, and reaffirm your agreement to conduct this transaction electronically.

This license may be updated from time to time to include relevant new and future media usage/applications. This agreement is retrospective and supersedes any previous versions or modifications.

Last updated: 24th June 2024

Question 19

License Types - Standard

Accepted Answer

PERMITTED USAGE

VectorStock® grants you a worldwide personal single-seat, non-exclusive, non-transferable, license to use, edit, modify and reproduce vectors in the following ways:
- Promotional use ONLY, with a print run of up to 250,000 units, for uses across screen media, branding, printed material, editorial and advertorial, digital uses, merchandise. See full matrix here.

NOT PERMITTED

You may not use the content in any design template applications intended for resale on-line, hard copy or otherwise unless you purchase an Expanded license option. You may not incorporate the content directly in any product that will be available for re-distribution or re-use of the content (such as flash web sites, web templates etc) or is otherwise made available in a manner such that a person can extract or rip or reproduce the content in its electronic form.
You may not use the content directly in its original entirety in products for resale, license or other distribution, unless you purchase an Expanded license and the application is permitted under the Expanded license options.
As a single seat license, only you, the purchaser, are licensed to use the content, although you may transfer files containing content to your clients, printers, or ISP for the purpose of reproduction for permitted uses only, provided that such parties shall have no further or additional rights to use the content and cannot access or extract it from any file you provide. You may make ONE copy of the content for back-up purposes.

Note: There are ways of encoding or locking digital files, this does not constitute securing the file from a third party in any way or exclude you from the above.
The content must not be used in any obscene, immoral, infringing, defamatory nature, be involved in any material that may bring any person or property reflected or described in the content into disrepute or cause any legal action.
All content available on VectorStock®.com MAY NOT BE sub-licensed, re-sold, rented, lent, assigned, gifted, transferred or distribute in any vector based form.
The content must remain secure in your hands at all times, you must take reasonable steps to ensure the file is not exposed to any environment in which it could be transferred, copied or stolen while in your possession. It MUST NOT be made available for distribution on any peer-to-peer network at any time. The EULA Standard or Expanded does not permit the use of any part of any purchased VectorStock® content on a competing website or business in any media format, or in any situation that may be regarded as a conflict of interest between VectorStock® and the end user and or their use of our content.

IMPORTANT

If your print or production run for promotional use will exceed 250,000 units you must purchase an Expanded License.

If you wish to resale a product, which uses or contains our content as a primary element, you must purchase an Expanded License.

If there is any doubt as to a permitted use, please contact admin@vectorstock.com

STANDARD EULA TERMS & CONDITIONS

You represent and warrant that:
1. You are at least 18 years of age and have the right to enter into this Agreement;
2. You will not use the Content in any way that is not permitted by this Agreement;
The following is the terms of the agreement between VectorStock® Media Limited (‘Company’) and the User/Member (‘User’) of content through Vectorstock.com (the ‘Site’). If you do not agree to these terms, you will not be able to download anything, so please review these terms carefully.
Right to Refuse

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
Indemnifications

You agree to indemnify, defend and hold VectorStock® and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of this Contract or use of this Site.
Disclaimer

The service, content, goods and services from or through the service are provided “as-is”, “as available”, and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of company, for any reason, and buyer’s sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the particular items purchased. Company and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between company and buyer. This site and goods and services would not be provided without such limitations. Some state statutes may apply regarding limitation of liability.
Use of Information

Company reserves the right, and User authorizes Company, to the use and assignment of all information regarding Buyer’s use of the Site and all information provided by Buyer, subject to applicable law.
Governing law

This Contract shall be treated as though it were executed and performed in New Zealand and shall be governed by and construed in accordance with the laws of New Zealand (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within 1 month after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.
Litigation

All legal proceedings arising out of or in connection with this Contract shall be brought solely in New Zealand and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Acknowledgment

This Agreement represents the entire understanding between you and us regarding your relationship to Online and supersedes any prior statements or representations. If you agree to be bound by the terms of this online agreement, by clicking “I agree the VectorStock® terms, conditions and license agreement” on sign up, downloading and uploading you will be bound by this agreement. By downloading any content you have agreed, and reaffirm your agreement to conduct this transaction electronically.

This license may be updated from time to time to include relevant new and future media usage/applications. This agreement is retrospective and supersedes any previous versions or modifications.

Last updated: 24th June 2024

Question 20

License Types - Expanded

Accepted Answer

PERMITTED USAGE

VectorStock® grants you a worldwide multi-seat, non-exclusive, non-transferable, license to use and reproduce vectors in the following ways:
- Promotional use, with an unlimited print run, for uses across screen media, branding, printed material, editorial and advertorial, digital uses, merchandise. See full matrix here.
- Commercial use, with an unlimited print run, for all resale uses including digital templates, merchandise and printed material. See full matrix here.

NOT PERMITTED

This multi-seat license gives you the option to share the vector(s) with other people within your organization or company, not limited by the number of users within your organization or company and you warrant that you will do your best to prevent third parties, such as client, printers or ISPs, from duplicating the content.
You may not use the content directly in its original entirety in products for resale, license or other distribution, unless you purchase an Expanded license and the application is permitted under the Expanded license options.
All license agreements prohibit the resale or re distribution of any part or element of the content as a vector, or in any format that will allow a third party access to the file in digital vector format i.e EPS, Ai, Flash, SVG and the like. For example, the content cannot be resold or distributed in a Flash template unless the flash elements have been converted to a non-vector format.

Note: There are ways of encoding or locking digital files, this does not constitute securing the file from a third party in any way or exclude you from the above.
The content must not be used in any obscene, immoral, infringing, defamatory nature, be involved in any material that may bring any person or property reflected or described in the content into disrepute or cause any legal action.
All content available on VectorStock®.com MAY NOT BE sub-licensed, re-sold, rented, lent, assigned, gifted, transferred or distribute in any vector based form.
The content must remain secure in your hands at all times, you must take reasonable steps to ensure the file is not exposed to any environment in which it could be transferred, copied or stolen while in your possession. It MUST NOT be made available for distribution on any peer-to-peer network at any time. The EULA Standard or Expanded does not permit the use of any part of any purchased VectorStock® content on a competing website or business in any media format, or in any situation that may be regarded as a conflict of interest between VectorStock® and the end user and or their use of our content.

IMPORTANT

If you wish to own the copyright to a vector, you must purchase an Exclusive Buyout.

If there is any doubt as to a permitted use, please contact admin@vectorstock.com

EXPANDED EULA TERMS & CONDITIONS

You represent and warrant that:
1. You are at least 18 years of age and have the right to enter into this Agreement;
2. You will not use the Content in any way that is not permitted by this Agreement;
The following is the terms of the agreement between VectorStock® Media Limited (‘Company’) and the User/Member (‘User’) of content through Vectorstock.com (the ‘Site’). If you do not agree to these terms, you will not be able to download anything, so please review these terms carefully.
Right to Refuse

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.
Indemnifications

You agree to indemnify, defend and hold VectorStock® and its affiliates, licensors and suppliers harmless from any liability, loss, claim and expense, including reasonable attorney’s fees, related to a Buyer’s violation of this Contract or use of this Site.
Disclaimer

The service, content, goods and services from or through the service are provided “as-is”, “as available”, and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). The sole and entire maximum liability of company, for any reason, and buyer’s sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the particular items purchased. Company and any of its affiliates, dealers or suppliers are not liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, loss of profits, litigation, or the like), whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. The limitations of damages set forth above are fundamental elements of the basis of the bargain between company and buyer. This site and goods and services would not be provided without such limitations. Some state statutes may apply regarding limitation of liability.
Use of Information

Company reserves the right, and User authorizes Company, to the use and assignment of all information regarding Buyer’s use of the Site and all information provided by Buyer, subject to applicable law.
Governing law

This Contract shall be treated as though it were executed and performed in New Zealand and shall be governed by and construed in accordance with the laws of New Zealand (without regard to conflict of law principles). Any cause of action of Buyer with respect to the Site must be instituted within 1 month after any purchase or be forever waived and barred. All actions shall be subject to the limitations set forth in Section 8. The language in this Contract shall be interpreted as to its fair meaning and not strictly for or against any party.
Litigation

All legal proceedings arising out of or in connection with this Contract shall be brought solely in New Zealand and Buyer expressly submits to the jurisdiction of said courts and Buyer consents to extra-territorial service of process. Should any part of this Contract be held invalid or unenforceable, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with the Site or the Company is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of Company to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision.
Acknowledgment

This Agreement represents the entire understanding between you and us regarding your relationship to Online and supersedes any prior statements or representations. If you agree to be bound by the terms of this online agreement, by clicking “I agree the VectorStock® terms, conditions and license agreement” on sign up, downloading and uploading you will be bound by this agreement. By downloading any content you have agreed, and reaffirm your agreement to conduct this transaction electronically.

This license may be updated from time to time to include relevant new and future media usage/applications. This agreement is retrospective and supersedes any previous versions or modifications.

Last updated: 24th June 2024

Question 21

License Types - Editorial

Accepted Answer

Permitted Uses

You are granted the right to utilize the editorial content in both printed and digital formats for the following purposes:

News articles
Inclusion within non-fiction books
Documentaries
Other contexts that hold news value

Prohibited Uses

You are not allowed to use the editorial content for the following purposes:

Print covers
Broadcast on television or over-the-top (OTT) platforms, such as Netflix
Advertisements
Merchandise
Product packaging
Any other form of commercial or promotional application

Guidelines for Editorial Use

Additionally, when dealing with assets labeled under the “Editorial License”, please adhere to the following guidelines:

These assets are exclusively intended for coverage of events or subjects that are newsworthy or of public interest. Usage is generally confined to newspaper or magazine articles, news blogs, or comparable media outlets.
It is strictly prohibited to employ these assets for commercial purposes, including but not limited to advertisements, promotions, endorsements, advertorials, commercial blogs, merchandise, etc. This restriction remains in effect even if you possess an Extended license, unless you have obtained prior written consent from the copyright owner of the asset, alongside any supplementary permissions that may be required.
Minor adjustments for technical enhancements, cropping, or resizing are permissible. However, the original editorial context and integrity must be preserved.

Last updated: 30th August 2023

Question 22

I need to upgrade a file to an Expanded License

Accepted Answer

To upgrade a license option to Expanded for a file you have already purchased with a Standard license simply click on the license icon in your My Transaction section. There you can upgrade the license and pay the different between the Standard and Expanded license.

e.g. Upgrading a 1 credit file you have already purchased to a 30 credit Expanded license will cost 29 credits.

Question 23

Free Vector usage with image Credit/Attribution

Accepted Answer

To be granted all the usages under our Standard or Expanded image license options, a link is required at the end-use location of the image. Some examples are: a link in your blog or web page next to the VectorStock image or next to the post in your social media channel.

If the end use is hard copy then the image credit would be located in an appropriate location along side other relevant information in the publication or product - this is at your discretion.

Question 24

How do I attribute an Artist?

Accepted Answer

You can use VectorStock’s free images for any purpose if you attribute the artist. This is done by adding a link or tagline in a prominent position to where you’re using the artwork. If this is not possible, add the link or tagline in the credits of your work.

Don’t want to attribute the artist? No problems, just buy a Standard or Expanded license.

Here are some examples:

Websites, Social Media, Email Newsletters

Display the title of the image and artist name with a link to the vector image on VectorStock.com.

eg. Happy Dinosaur vector by VectorLover

Printed Material

Display an attribution title with the artist name and image ID. Place it in a visible space next to the image being used.

eg. Designed by VectorLover (Image #123456789 at VectorStock.com)

Video

List the title of the image and the artist name. Include an attribution to the vector image in the credits section as well as a link to the image on VectorStock.com if you embed the video online (eg. in the description field on YouTube.com).

eg. Happy Dinosaur image designed by VectorLover at VectorStock.com

Apps

Display an attribution title with the artist name and image ID. Include an attribution to the vector image in the credits screen as well as a link to the image on VectorStock.com anywhere you offer the app for download (eg. in the description field on an App Store).

eg. Designed by VectorLover (Image #123456789 at VectorStock.com)

Question 25

VectorStock&reg; Membership and Content License Agreement

Accepted Answer

Access
Licence terms
Credits
Term and termination
Your representations and warranties
Disclaimer of warranties and limitation of liability
Indemnity
Governing law
Amendments to this Agreement
General provisions

VectorStock Media Ltd (VectorStock, we, us or our) provides a service for the supply and licensing of vector images, graphics, icons and illustrations (Content) via the www.vectorstock.com website (Service). The Service allows persons to contribute Content (Artists), to make their Content available on the VectorStock® website, and persons registered with us (Members), to download Content from the VectorStock® website. The Service acts as an exchange to allow each Artist to grant to Members a licence to use the Artist's Content when downloaded.

A person may apply to be a Member by completing the registration details on the Sign-up' page of the Website and clicking the tick box to confirm that they agree to the terms of this Agreement.

This VectorStock® Membership Agreement (Agreement) is between VectorStock and the person named as the Customer in your original registration to become a Member (you or your). Your use of the Service will be governed by this Agreement, the VectorStock® Website Terms of Use, the Take Down Policy and the Privacy Policy.

If any of the terms of this Agreement are inconsistent with those in the VectorStock® Website Terms of Use, the terms of this Agreement will prevail.

Access

We reserve the right to modify, suspend or terminate access to the member login area, the availability of any Content or the upload, download or other functions that we provide as part of the Service at any time for any reason, without notice or refund. This includes the right to require you to change your login identification code or password. We also reserve the right to delete all program and data files associated with your account and/or other information you have on our system.
You are responsible for all activities that occur under your account. You agree to maintain the security of your login information and password for the Service and notify us immediately of any unauthorized use of your account.

Licence terms

When you download Content from the VectorStock® website, you will be granted a licence by the relevant Artist to use that Content on the terms set out below. The type of rights that you will be granted will depend on whether you choose to download Content under a free licence, standard licence or Expanded licence. If you are unsure as to whether a use is permitted under your licence, please contact [admin@vectorstock.com].

The major differences between the licence types are set out generally in the following table for comparison purposes. However, it is only a summary, so please refer to paragraphs a to c below for the full terms relating to those licences.

	Free licence	Standard licence	Expanded licence
Permitted number of persons in which Content may be used	One person	One person	Unlimited persons within your organization
Permitted purposes	Personal use and evaluation	Commercial use but not for resale	Commercial use, including resale of non-vector format products
Maximum number of permitted units in print and production runs	None – for evaluation and personal use only	250,000 units in total	Unlimited

Free licence terms

If you download Content that is stated to be a 'Free Download' on the VectorStock® website by clicking on the '[Free Download]' button (Free Content), the relevant Artist grants you a non-transferable, personal, perpetual, non-exclusive licence to use that Free Content only for the purposes of evaluation and personal use and in accordance with this clause 3a. This licence entitles you (if you are an individual) or one person in your organization (if you are a company or other legal entity) to use the Content. If you are a company or other legal entity, you may transfer the Content files to another person in your organization provided that you delete the Content files from the computer and devices of the transferring person.

You must not:
1. publish any Free Content, electronically or in any form (hard or soft copy);
2. sell, rent, lend, assign, transfer, distribute or try to sub-license or allow any other person to use the Free Content for any purpose except as expressly permitted in this clause 3a;
3. share Free Content across any file sharing network (including any peer to peer network);
4. use the Content in a way where there is potential for the file embodying the Content to be downloaded, copied in any way or extracted, reinstated or restored by a third party;
5. incorporate the Free Content directly in any product that will be available for re-distribution or re-use of the Free Content (such as flash web sites, web templates, design template applications etc);
6. make the Free Content available in a manner such that a person can extract or rip or reproduce the Free Content in its electronic form;
7. use the Free Content in any obscene, immoral, unlawful, infringing or defamatory manner or in a way that may bring any person or property reflected or described in the Content into disrepute;
8. use the Free Content or any part of the Free Content on a website or in any way that competes with VectorStock®, or in business in any media format or in any situation that we regard as being a conflict of interest between us and you or your use of the Free Content;
9. resell the Content in any format (including any that will allow a third party access to the Content in a digital vector format (eg. EPS, Ai, Flash, SVG etc)); or
10. use the Free Content for any purpose other than for evaluation or personal use.
For the purposes of clause 3a, you will still be considered to have made the Free Content available in a manner that allows it to be extracted, reinstated, restored, ripped or reproduced by another person, even if you have encoded, encrypted or locked the Free Content or the file embodying it.

If you require additional rights in respect of the Free Content, you may purchase a Standard Licence or Expanded Licence (subject to availability) as set out below.
Standard licence terms

If you download Content after selecting the '[Licence – Standard]' option on the VectorStock® website, the relevant Artist grants you a non-transferable, perpetual, non-exclusive licence to use that Content for commercial purposes in accordance with this clause 3b. This licence entitles only you (if you are an individual) or one person in your organization (if you are a company or other legal entity) to use the Content. You may transfer the Content files to another person in your organization provided that you delete the Content files from the computer and devices of the transferring person. If you are a company or other legal entity, you are also permitted to transfer files containing the Content to your clients, suppliers, printers or internet service provider for the purpose of reproduction for permitted uses only, provided that such parties shall have no further or additional rights to use the Content.

The standard licence entitles you to use and reproduce the Content for commercial purposes in the following ways:
1. Print and production runs up to a combined total of 250,000 units of the following products and materials:
  1. advertising, marketing and design, promotional graphics, broadcast TV, film or TVC, film commercials, flyers, brochures and catalogues (in digital or hard copy);
  2. promotional postcards, greeting cards and calendars;
  3. promotional (free) Apps, software, gaming and computer GUI design,
  4. books and book covers, product packaging, editorial in magazines and newspapers, general editorial and newsletters;
  5. posters and billboards; and
  6. sign writing, logo and branding design;
  7. website design;
  8. ebooks, screen savers and digital banner advertising;
  9. web and online digital publications,
provided that (except for option (4)) you do not directly or indirectly allow any of these items to be resold or made available to anyone else for money or any other consideration and subject to the restrictions below. This limitation does not prevent you from being hired, contracted or engaged by a third party to incorporate the Content in the items listed above, provided that the third party will not allow any of those items to be resold or made available to anyone else for money or any other consideration. You will be responsible for the third party's use of the items in such circumstances.

You must not:
1. sell, rent, lend, assign, transfer, distribute or try to sub-license or allow any other person to use the Content for any purpose except as expressly permitted in this clause 3b;
2. share the Content across any file sharing network (including any peer to peer network);
3. use the Content in a way where there is potential for the file embodying the Content to be downloaded, copied in any way or extracted, reinstated or restored by a third party;
4. incorporate the Content directly in any product that will be available for re-distribution or re-use of the Content (such as flash web sites, web templates, design template applications etc) or otherwise make the Content available in a manner such that a person can extract or rip or reproduce the Content in its electronic Vector form;
5. use the Content in any obscene, immoral, unlawful, infringing or defamatory manner or in a way that may bring any person or property reflected or described in the Content into disrepute;
6. use the Content or any part of the Content in any way that competes with VectorStock®, or in business in any media format or in any situation that we regard as being a conflict of interest between us and you or your use of the Content; or
7. resell the Content in any format (including any that will allow a third party access to the Content in a digital vector format (eg. EPS, Ai, Flash, SVG etc)).
For the purposes of clause 3b, you will still be considered to have made the Content available in a manner that allows it to be extracted, reinstated, restored, ripped or reproduced by another person, even if you have encoded, encrypted or locked the Content or the file embodying it.

If you wish to allow more than one person in your organisation to use the Content, resell a product that uses or contains our Content, or make a print or production run using the Content exceeding 250,000 units, you must purchase an Expanded Licence. Note that Expanded Licences may not be available for all Content.
Expanded licence terms

If you download Content after selecting the '[Licence – Expanded]' option on the VectorStock® website (where that licence option is available for that Content), the relevant Artist grants you a non-transferable, perpetual, non-exclusive licence for you (if you are an individual) and persons in your organization (if you are a company or other legal entity) to use that Content for commercial purposes in accordance with this clause 3c.

The licence entitles you to use and reproduce the Content for commercial purposes, including for resale in Non-Vector Formats, in an unlimited number of the following ways:
1. creating items (digital or hard copy) for resale, such as t-shirts, fabric prints, flags, postcards, stickers, posters, coffee mugs, calendars etc;
2. digital reproduction in Non-Vector Formats on websites that allow creation of custom products such as t-shirts, gifts, posters etc or for digital scrapbooking kits;
3. commercial (paid) Apps, software, gaming and computer GUI design;
4. website templates, document templates, wallpapers, screensavers, e-cards or similar products for resale;
5. sharing the Content with an unlimited number of other people within your organization or company and without deleting the Content files from the computer and devices of the transferring person;
6. advertising, marketing and design, promotional graphics, broadcast TV, film or TVC, film commercials, flyers, brochures and catalogues (in digital or hard copy);
7. website design;
8. promotional postcards, greeting cards and calendars;
9. books and book covers, product packaging, editorial in magazines and newspapers, general editorial and newsletters;
10. ebooks, screen savers and digital banner advertising;
11. posters and billboards;
12. sign writing, logo and branding design;
13. web and on-line digital publications,
subject to the restrictions below.

"Non-Vector Formats" means .jpg, .gif or .bmp files or similar raster files.

You must not:
1. sell, rent, lend, assign, transfer, distribute or try to sub-license or allow any other person to use the Content for any purpose except as expressly permitted in this clause 3c;
2. use the Content in any obscene, immoral, unlawful, infringing or defamatory manner or in a way that may bring any person or property reflected or described in the Content into disrepute;
3. use the Content or any part of the Content on a website or in any way that competes with VectorStock®, or in business in any media format or in any situation that we regard as being a conflict of interest between us and you or your use of the Content; or
4. resell the Content in any format that will allow a third party access to the Content in a digital vector format (eg. EPS, Ai, Flash, SVG etc).

The licences for Content that you have downloaded include the right to crop, modify, alter, combine with other works or create derivative works of the relevant Content.
All rights, including copyright and all other intellectual property rights, in and to the Content are owned by the Artists. All rights in and to the Content that are not expressly granted to you under this Agreement, are reserved by the Artists.
On behalf of the relevant Artists, we may terminate any licence granted to you during your use of the Service (by sending you notice using the e-mail address registered to your account) at any time if you breach the terms of this Agreement or the VectorStock® Website Terms of Use or in accordance with our Take Down Policy. Upon receiving that notice, or if you know that use of the Content infringes or is likely to infringe a third party's rights, you must immediately cease using the relevant Content you have downloaded for any purpose and must destroy or delete all relevant Content files and any derivative works, copies, archives or accompanying materials (if applicable) that include graphical depictions of the relevant Content. If we request you to do so, you must acknowledge that you have complied with these obligations in writing.
If we terminate any licence in accordance with our Take Down Policy, we will either refund your account with the credits you used to buy that licence or provide a licence to similar replacement Content without further charge.
If you have purchased a licence to Content, and the relevant Content file is defective or is not available for download for technical reasons, we will refund the credits you used to buy that licence to your account on request. Please email support@vectorstock.com for assistance if a file is defective.

Credits

In order to purchase licences to use Content (other than Free Content under a Free licence), you will need to purchase credits to add to your VectorStock® account. You may purchase credits using Paypal, Moneybookers or specified credit cards on the VectorStock® website.
The cost of purchasing credits for the Service will be specified at the time of your purchase. At the date of this Agreement, the cost of 1 credit = $1 USD. However, we reserve the right to change the prices and vary this formula (see clause 31 below). By approving the purchase of credits, you authorize us to charge your specified credit card or PayPal or Moneybookers account (as applicable) for the amount of that purchase.
The cost in credits of purchasing a licence for different Content on the VectorStock® website may differ depending on the particular Content and the type of licence sought (for example, an Expanded licence may cost more credits than a standard licence for the same Content).
Credits cannot be resold or transferred and are refundable where required by applicable law or as permitted by us in our sole discretion.
Credits are valid for 12 months from the date of purchase. We will give you at least fourteen days' notice that any credits in your account are due to expire using the e-mail address registered to your account. You may request us to extend the expiry period of the credits for a further 12 months by using the link provided in the e-mail notice. If you have not used credits and have not applied to extend the expiry period of the credits, those credits will expire after the 12 month expiry period and may no longer be used. You will not be entitled to a refund of amounts paid for any such expired credits.

Term and termination

This Agreement will continue until terminated under clauses 15 to 17.
You can terminate this Agreement by deleting your account in the member login area of the VectorStock® website.
We can terminate this Agreement at any time upon giving five days' notice to you using the e-mail address registered to your account.
We can also terminate this Agreement with immediate effect by giving notice to you using the e-mail address registered to your account if you fail to comply with the terms of this Agreement, the VectorStock® Website Terms of Use, the Take Down Policy or, if you are an Artist, the VectorStock® Artist Agreement.
Upon termination of this Agreement, any licences granted to you under this Agreement will automatically terminate and you must immediately cease using the Content you have downloaded for any purpose and must destroy or delete all Content files and any derivative works, copies, archives or accompanying materials (if applicable) that include graphical depictions of the Content. If we request you to do so, you must acknowledge that you have complied with these obligations in writing.
Upon termination, you will forfeit all unused credits in your account and you will not be entitled to a refund of amounts paid for any such credits.
Clauses 5, 6, 7, 12, 13, 18, 19, 20, 21, 22, 23, 24, 25, 27, 28, 29, 30, 32, 33, 34 and 36 survive termination of this Agreement for any reason.

Your representations and warranties

You represent and warrant to us that:
1. If you are an individual, you are at least 18 years of age;
2. If you are a company, body corporate or other legal entity, you have full capacity to enter into this Agreement;
3. You have reviewed, and agree to be bound by, the VectorStock® Website Terms of Use, the Take Down Policy and the Privacy Policy; and
4. Any credit card information that you supply is true, correct and complete and you are the cardholder or are authorized by the cardholder to make any payment using that credit card.

Disclaimer of warranties and limitation of liability

You acknowledge and agree that the Service and Content are provided 'as-is' and 'as available' and your use of the Service and the Content is conducted entirely at your own risk. We make no representations or warranties as to the availability, operation or security of the Service or that the Content is free of defects or will meet your requirements. You acknowledge and agree that, except as expressly provided in this Agreement, we give no warranties in relation to the subject matter of this Agreement, either express or implied, including but not limited to any implied warranties relating to quality, fitness for any particular purpose or ability to achieve a particular result. You acknowledge that:
1. You do not enter into this Agreement in reliance on any representation, warranty, term or condition except as expressly provided in this Agreement; and
2. Any conditions, warranties or other terms implied by statute or common law are excluded from this Agreement to the fullest extent permitted by law.
While we have made reasonable efforts to correctly categorize and keyword the Content, we do not warrant the accuracy of such information.
Artists submitting Content for the Service are required to warrant that they have all necessary rights to provide the Content on the Service and to grant licences of rights in that Content to Members in accordance with this Agreement. We do not grant any rights nor make any warranties in respect of any third party names, trademarks, service marks, logos or designs that may be contained or represented in any Content and it is your responsibility to ensure that you have all appropriate permissions and consents necessary for your use of the Content.
To the extent permitted by applicable law, subject to clause 26, the maximum liability of us to you arising out of any and all claims under this Agreement, or relating to the Content that you download using the Service, will not in any circumstances exceed the sum of $400 USD.
To the extent permitted by applicable law, in no event will we be liable (whether in contract, tort including negligence, or otherwise) to you for:
1. loss of revenue or profit, loss of anticipated savings, loss of goodwill or opportunity, loss of production, loss caused by interruption, loss or corruption of data or wasted management or staff time; or
2. loss, damage, cost or expense of any kind whatsoever that is indirect, consequential, or of a special nature,
arising directly or indirectly out of this Agreement, even if we had been advised of the possibility of such damages, and even if such loss, damage, cost or expense was reasonably foreseeable by us.
Where applicable laws do not allow warranties or terms to be excluded or liability to be limited, some of the above disclaimers and limitations may not apply to you and you may have additional rights. None of the exclusions or limitations in this Agreement will have the effect of limiting or excluding any liability to the extent such liability cannot be limited or excluded under applicable law.

Indemnity

You agree to at all times indemnify and hold us and any of our officers, employees, directors, shareholders and agents harmless against all liability, claims, losses, damages, costs (including legal costs) and other expenses of any nature whatsoever awarded against, incurred or suffered by us and any of our officers, employees, directors, shareholders and agents arising out of or in connection with any use of Content by you or any use of the Service under your account or arising from any breach by you of this Agreement.

Governing law

This Agreement shall be governed by, and must be interpreted in accordance with, the laws of New Zealand. You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand.
You agree that the United Nations Convention on Contracts for the International Sale of Goods does not apply.

Amendments to this Agreement

We may make changes to this Agreement from time to time, and you agree to be bound by such changes. If we make such changes, we will notify you by posting notice of the update in the member login area of the VectorStock® website and the changes will be effective immediately (unless stated otherwise). You are responsible for reviewing our website regularly to obtain timely notice of any such changes. If you do not agree to the terms of this Agreement, as amended and updated from time to time, do not use or download any Content.

General provisions

This Agreement, together with the VectorStock® Website Terms of Use, the Take Down Policy, the Privacy Policy and, if you are an Artist, the VectorStock® Artist Agreement, comprise the entire agreement between us and you and supersede any prior agreements, representations, understandings or undertakings between us and you relating to the subject matter of this Agreement.
Our failure or delay in the exercise of any right or remedy we may have under this Agreement will not be construed or operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude the further exercise of such right or remedy.
If any part of this Agreement is held to be invalid, unenforceable or illegal for any reason, this Agreement will remain otherwise in full force and effect apart from such provisions, which will be deemed deleted.
You agree that we may assign, transfer or novate this Agreement to another person without your consent. You may not assign, transfer, novate or sub-license this Agreement, or any of your rights under it, without our prior written consent.
You agree that we may deliver all notices under this agreement by e-mail or any other means legally permitted under New Zealand law. You may change or update your registered e-mail address at any time in the member login area of the VectorStock® website. Our e-mail address is admin@vectorstock.com.
We are not the agent or partner of you and you are not our agent or partner. Neither of us may make any commitments on the other’s behalf, nor represent that we have authority to commit the other party.

Last updated: 18th October 2022

Question 26

What is an Exclusive buyout?

Accepted Answer

When you purchase a vector image under our Exclusive Buyout option, no one else can buy that same vector from that point on. This option represents a full ownership of the vector. We’ll remove the vector entirely from the VectorStock website once your purchase is complete.

The Contributor will initiate the process to permanently disable the artwork from any other platforms once your purchase is complete. All variations very similar in concept, eg colour variations, and text variations that are essentially the same file, will be reviewed and removed from sale where appropriate.

Your exclusive rights apply from the date of the Exclusive Buyout. Neither VectorStock nor the artist can assume responsibility for prior uses, and your contract would not negate previously obtained royalty-free licenses for the vector.

The artist acknowledges and agrees to provide the buyer with full ownership for vector purchased under the Exclusive Purchase option and will be paid the Exclusive Buyout payment.

Question 27

What is Pay-per-Image?

Accepted Answer

Pay-per-Image is a way to buy an image license without commitments. There is no minimum cost and no need to become a member. Just enter your payment details and download the image. Ideal for visitors who want to get the vector file without fuss and don't want any other images.

Question 28

Buy as a Guest

Accepted Answer

View the image that you’d like to buy. Pick the license option, then select Pay-per-Image and click Download. Enter your email address and payment details to buy and download your vector image instantly.

We will also send you an email with a download link that is valid for 72 hours.

Question 29

Buy as a Member

Accepted Answer

View the image that you’d like to buy. Pick the license option, then select Pay-per-Image and click Download. Enter your payment details to buy and download your vector image instantly.

This file will always be available to download from the Vector page or your Transactions area.

Question 30

My Email Download Link Has Expired

Accepted Answer

Just send our support team a message, letting us know which email address you used to purchase and what the image was. We can send you a new download link - or help you create an account so you always have the download accessible.

Question 31

What is a Credit?

Accepted Answer

Credits (CR) are the currency we use at VectorStock, 1 Credit (CR) = $1 USD.

Once you have loaded your account with Credits you can use them to purchase and download our Vector Graphics. Minimum purchase is 30 CR. The Credits are only valid on VectorStock® and expire after 12 months from date of purchase : to extend your credits if they have expired please contact support@vectorstock.com.

You can buy as many or as little as you like starting from 30 credits. We accept most major credit cards including PayPal payments. For AMEX please use the PayPal option (No PayPal account required).

Question 32

Purchase Orders

Accepted Answer

We can accept Purchase Orders from registered businesses. Minimum purchase via PO is 100 credits. Please contact Sales for more information or forward your purchase orders to PO Sales.

Question 33

Do Credits Expire?

Accepted Answer

For accounting regulations, VectorStock credits have an expiration date of 12 months. However, they can be extended for another 12 months for free, indefinitely.

Two weeks before your credits are due to expire we will send you an email with a link to extend them for another year. If you don’t receive this email just let us know and we can extend them for you.

Question 34

How do I activate unused Credits that are missing?

Accepted Answer

If you’ve missed the rollover activation email, we can immediately activate any unused Credits via one of the following methods:

Email support@vectorstock.com from the email address your VectorStock account uses. Include “MISSING CREDITS” in the subject line and send. One of our team will ensure this is resolved as quickly as possible.
You can ask our Virtual Assistant to renew your credits for you. Login to your account on our website then visit the Contact page and click on the Chatbot in the bottom-right corner. Ask it to renew your credits.
Use the Contact form.

Question 35

My credits are not there?

Accepted Answer

If you have just purchased credits and they are not displaying in your account balance please try and restart your browser. PayPal transactions are almost always instant but from time to time they have delays - please give the process a few hours before contacting us if they are not displaying.

If you have used a PayPal eCheck the process takes PayPal up to 4 business days to clear the funds to us - as soon as this happens your credits will be active. If you do not have a current balance to cover your purchase in your PayPal account, i.e your bank account is linked to your PayPal account to draw funds, the purchase will default to eCheck. If you are still having problems please contact support@vectorstock.com so that we can assist you.

Question 36

How do I get a refund?

Accepted Answer

If a credit is deducted in error, or a file is either damaged or corrupt please contact support with the file number and we’ll email the file to you or refund your credits.

Please note that you have 24 hours from the time of your initial download to re-download the vector. If you require your deposit refunded please contact support@vectorstock.com

Question 37

How do I delete / edit a saved credit card?

Accepted Answer

Once you are logged into your account click - http://www.vectorstock.com/purchase.

Then choose the Credit Card option. Once you are on the card payment page un-tick the TICK BOX [Remember Card].

This it will clear the payment / card info and you can re enter a new card.

Question 38

How do Subscriptions work?

Accepted Answer

Our Subscription plans are designed for users who require regular, frequent, or substantial access to our library of Standard licensed vectors. It is a cost-effective way to make use of an extensive number of high-quality stock images and offers the best per-image value and user convenience.

Other VectorStock plans include Pay-per-Image and Credits for more occasional or specific needs including image use that requires an Expanded license.

We offer two payment frequencies for the Subscription plan:

Annual Subscription: Priced at USD $14.99 per month, paid in an annual upfront fee of USD $179.88. This is the most economical VectorStock offering on a per-month basis and is ideal for users who need continuous access to vector images throughout the year without the hassle of managing or monitoring monthly payments.
Monthly Subscription: Billed at USD $19.99 per month, this option offers flexibility without the need for a long-term commitment. It suits those with fluctuating needs or those who wish to explore our offerings before making a longer-term decision.

Please note that our Subscription plans are governed by our Fair Use Policy to ensure fair access to our vector images. Additionally, once a subscription is inactive, users will no longer have access to download images, including those previously downloaded under the subscription plan.

If you have any questions about our Subscription plans or need assistance choosing the right option for you, get in touch, and our support team can help.

Question 39

What is the Fair Use Policy?

Accepted Answer

Our Fair Use Policy is designed to ensure all our subscribers can enjoy high-quality, uninterrupted access to our extensive library of stock images. While our Subscription plan offers “unlimited” downloads, this is subject to a reasonable use limit to prevent abuse and ensure our systems remain robust and responsive for all users.

What are the limits?

Under the Fair Use Policy, each subscriber can download up to 50 vector images per day or 300 vector images from the same artist within a month. These limits are set to meet the needs of most users, ensuring everyone has fair access to our library.

If a subscriber downloads 500 or more vector images in the previous month, their daily download limit will be reduced to 25 per day for the following month.

We reserve the right to cancel a subscription if we believe a user is abusing the “unlimited” access privilege, such as by frequently reaching the daily download limit.

Fraudulent Activity

Contributors, their affiliates and associated user accounts are strictly prohibited from using a subscription to download the contributor’s own images. Any such activity constitutes a violation of these terms and will result in the contributor’s immediate removal from VectorStock.com. Additionally, any funds earned through these prohibited transactions must be fully refunded to VectorStock, and any subscriptions used in this manner will be canceled.

Download Delays and Captcha

If a user makes a high number of download requests over a short period of time, they may be shown a download delay and a captcha form. This measure is in place to protect our service from potential abuse, such as attempts to overwhelm our system with high-volume requests or scripted attacks. If you believe you have been shown this message in error, please contact our support team.

Access to vectors

An active subscription is required to access purchased vectors in your account. If a subscription has lapsed, payment will reactivate your subscription and provide access to everything in your account.

Why do we have this policy?

There are several reasons for implementing a Fair Use Policy:

What happens if I reach the limit?

If you reach the daily limit, you will be temporarily unable to download additional images until the next day. If you find yourself needing more downloads per day, please contact our support team.

Fair Access for All

Our goal is to provide all our subscribers with the best possible service and access to our image library. Our Fair Use Policy is an essential part of achieving this goal, ensuring that all users can enjoy uninterrupted access to the resources they need.

If you have any questions or concerns about this policy, please do not hesitate to get in touch with our support team.

Last updated: 18th February 2025

Question 40

How do I update my credit card?

Accepted Answer

Login and go to your Account, then select the Update tab. Partway down the page is the Update Credit Card area - click the Update button. Here you may set a new Card Number, Expiry Date and CVV. Once we validate the card successfully, it will be saved for future use.

Question 41

How can I purchase Expanded licenses?

Accepted Answer

Expanded licenses cannot be purchased using a Subscription plan - they need to be paid for using Pay-per-Image or Credits. You can purchase credits in addition to a Subscription plan and choose which method you use to pay for each vector. Visit the Purchase page to top-up (Expanded Licenses start from 30 credits each).

Question 42

What happens if I cancel my plan?

Accepted Answer

If you cancel your subscription, you’ll still have access to its benefits until the end of the current billing period. Your access won’t be cut off immediately upon cancellation; it remains active until the current billing cycle ends, allowing you to utilize the full value of your subscription.

Once your subscription is inactive, you will no longer have access to download images, including those previously downloaded under the subscription plan. You can, however, continue to use any images downloaded during your subscription period according to the licensing terms.

Question 43

How do I cancel my plan?

Accepted Answer

Login and go to your Account, then select the Update tab. Partway down the page is the Cancel My Subscription area - click the Cancel button and confirm.

You can also contact our support team who will do this on your behalf.

Question 44

What is the Customize Image service?

Accepted Answer

VectorStock now offers a service that customizes one of our vector images on your behalf.

We have a group of talented artists that can quickly make changes to the artwork and send you the altered image in a format of your choice. All you need to do is describe what you want changed and provide the artist feedback as they make adjustments.

Perfect if you don’t have the time or ability to make the updates yourself.

Suitable for:

Removing elements (eg. background layers)
Adjusting colors
Customizing the text (eg. change "Lorem Ipsum" to your company name)
Incorporating your logo or symbol in the artwork
Minor edits (eg. switch an image from facing left to right)
Minor additions (eg. adding simple graphic elements)

Not suitable for:

Designing new artwork or creating complicated new elements

To initiate a new customization task, just check the "Customize Image" option on the vector page of the image you want to change, then complete the purchase. If you are ordering a service for a vector you have already purchased, just click the "Order Customization" link in the sidebar.

Question 45

How does it work?

Accepted Answer

Once you have purchased an image license (including the Customize Image service), you will be given a link to get started. This takes you to the Design Studio and automatically initiates your design job.

1. Tell us what you need changed

Describe in detail how you’d like the vector image to be adjusted. Include any reference images that might be relevant (eg. color samples or your business logo). The more specific your can be, the more likely that an artist will accept your job and make the changes you’re looking for.

2. Artist begins work

An available artist will accept you job request and begin work. They may ask more questions as part of this process. When they’ve made the changes they will upload an image for you to preview. Please allow a reasonable amount of time (eg. 48 hours) for an artist to accept your job and respond. They are sometimes working in a different timezone or are slower to respond over weekends.

Once the project has started and the designer has submitted a design, the job can not be refunded.

3. Design feedback

You have an opportunity to respond and provide the artist with detailed feedback about the preview. They may get it perfect on their first attempt or they may need a bit more direction. Try and be clear and polite with your designer - it helps them follow your instructions and design the image you want.

4. Job is complete!

When you’re happy with the changes, let the designer know and mark the job as complete. They can provide the final image in several different formats (eg. EPS, JPG, TIFF), just let them know what you’d like.

Question 46

How much does it cost?

Accepted Answer

This service is a fixed fee of $85 USD.

Question 47

What is the Vectorize service?

Accepted Answer

Our Vectorize service transforms your bitmap images (JPG, PNG, BMP, TIFF) into high-quality vector files with a flat fee of $85 USD. Unlike automated tools that produce imprecise results, our professional designers manually trace your image for clean, production-ready vector files.

This service is ideal for:

Converting logos for professional printing
Preparing artwork for embroidery or vinyl cutting
Scaling images without quality loss
Creating editable versions of existing designs

Once converted, you’ll receive your design in your choice of vector formats (AI, EPS, SVG, PDF) as well as high-resolution bitmap files if needed. All files are delivered with commercial usage rights, ready for immediate use in your projects.

Our designers can remove unwanted elements, adjust colors, refine details, and make other customizations during the conversion process. This ensures you receive not just a basic trace, but a professionally enhanced version of your original image.

Question 48

How does Vectorization work?

Accepted Answer

Getting your bitmap image converted to vector is a straightforward process:

Upload your image and pay - Upload your bitmap file (JPG, PNG, BMP, TIFF) with at least 1000px resolution on the longest side for best results. Complete your order with the $85 USD payment to begin the process.
Describe your requirements - Tell us about any specific adjustments you need, such as color changes, element removal, or other customizations. The more detail you provide, the better we can match your vision.
Designer begins work - A designer will accept your job (typically within 15 minutes) and begin carefully tracing your image. Most conversions are completed within 24 hours, with our designers available around the clock.
Review and provide feedback - You’ll receive a preview of your vector conversion to review. Our designers will continue refining your image until you’re completely satisfied with the result. Don’t hesitate to request specific changes—clear communication helps us deliver exactly what you need.
Receive your final files - Once you approve the design, you can request any vector and high-resolution bitmap formats you need. Your designer will deliver all files via a secure download link, ready for immediate use in your projects.

The entire process is designed to be simple while ensuring you receive the highest quality vector conversion possible.

Question 49

Why choose us over free auto-converters?

Accepted Answer

While free automated tools might seem appealing, they simply can’t match the quality and precision of our professional design service:

Expert manual tracing vs. algorithm-based conversion

Our designers carefully trace each element by hand, resulting in clean, precise lines and curves. Automated tools use algorithms that often produce jagged edges, misinterpret shapes, and generate unnecessary anchor points.

Customization opportunities

With our service, you can request specific changes like removing backgrounds, adjusting colors, or modifying elements. Free tools offer minimal to no customization options, delivering only a basic trace of your original image.

Production-ready output

Our vector files are professionally prepared for immediate use in printing, embroidery, vinyl cutting, and other applications. Automated conversions typically require extensive cleanup before they’re usable for professional purposes.

Problem-solving ability

Our designers can intelligently interpret your image, making decisions about what details to enhance and what to simplify. Automated tools can’t differentiate between important details and digital artifacts or noise in your original file.

Revision process

We refine your vector conversion until you’re completely satisfied. With automated tools, what you get is what you get—with no opportunity for adjustments or improvements.

The difference is ultimately about quality and usability—our service delivers professional-grade vector files that are ready for your production needs, while free automated tools provide basic conversions that often require significant additional work.

Question 50

What is the Vector Converter?

Accepted Answer

The Vector Converter is an interface for adjusting and exporting vectors you have purchased. Ideal for when you don’t have access or the ability to use vector-editing programs to make changes to your images.

Suitable for:

Removing unwanted elements
Exporting the vector at a different size or resolution
Exporting the vector in a different file format (eg. PSD file)

If you’d like to make changes to the vector - such as adjusting colors or making minor edits - try our Image Customization service instead. Our artists can make the changes and follow directions on your behalf.

Question 51

How do I view my vector images?

Accepted Answer

Login to your account and go to the Vector Converter page. From there you’ll be able to view all the vectors you have purchased in the past. Select the file you want and then click the Open button.

Opening the vector can take several minutes as it takes time to render each element as individual layers. You can request that we send you an email notification once this is done by entering your email address during the load screen and clicking the Confirm button.

Once the vector file has been opened, you will see an interface with a Layers panel on the right-hand side. This lists all the individual vector elements as unique layers that you can turn on/off. You can move the vector artwork around the screen by dragging and zoom in/out by clicking the + and - buttons.

Question 52

Why does my vector look strange or distorted?

Accepted Answer

Some vectors use transparency techniques such as Blend Modes. These effects are complicated to display and rely on the layering of elements. If you hide elements it can change the way the effect is displayed.

Sometimes the effect may not display accurately within our Vector Converter interface. This can be attributed to the limitations of the browser and the delicate balance of layers and elements with blending modes. Try exporting the vector anyway to get an accurate view of what the final image will look like.

Question 53

Have lost my username/password?

Accepted Answer

Retrieve your password or username here.

Question 54

Affiliate Programme

Accepted Answer

Earn money by promoting VectorStock! Every new signup you generate earns you 20% of their first purchase.

Apply

Promote

Link to VectorStock using your affiliate ID like this:

http://www.vectorstock.com/a/123456789

Visitors will land on the home page and VectorStock will remember them. If they subsequently signup and purchase credits within 48 hours, you earn 20%!

If you'd like to link to a specific portfolio instead (perhaps your own work), just add your affiliate ID to the end of the URL, like this:

http://www.vectorstock.com/royalty-free-vectors/vectors-by_ARTIST_NAME/a/123456789

We have a collection of banner images you may use here.

Earn

You earn 20% of a new user's first credit purchase, referred via your affiliate link (within 48 hours of the initial referral). The minimum purchase on VectorStock is $30, which means the minimum you earn from each signup is $6.

For example:

John visits your website and clicks on your link to VectorStock.

He signs up and purchases $100 worth of credits.

You earn yourself $20!

Earnings are tracked and updated every 24 hours on your Account page. Once earnings reach $100 you can request a payout. Money is paid directly to your nominated account and processed within 72 hours.

Terms & Conditions

Affiliate purchases must be made by new users, within 48 hours of their initial signup. Earnings are capped at $50 per transaction.

A referral link is NOT valid on any site VectorStock has current advertising on unless support@vectorstock.com has been notified. Special conditions apply.

You CAN NOT use your referral links to purchase keywords in Google Adwords or any similar advertising programme. Doing so will result in account termination.

You may not misrepresent VectorStock, spam or mislead users in any way. If we receive any confirmed spam complaints, your account will be closed.

All referral links are IP / domain tracked and validated before any payment is credited. Credited referrals maybe reversed at any time if any of the above terms are broken.

Last updated: 24th September 2021

Question 55

Privacy Policy

Accepted Answer

What information do we collect?

We collect anonymous and personal information from visitors to our website, where appropriate.

The most common types of information we collect are contact details (eg. name, email address), account details (eg. username, password), billing details (eg. address, company name) and web analytics data.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
Your information helps us to better respond to your individual needs
To improve our website
We continually strive to improve our website offerings based on the information and feedback we receive from you
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
To send periodic emails
You can unsubscribe from within your My Account section (or using the Unsubscribe link included within emails) at any time

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Your account password is stored using a number of encryption methods including a One-way Hashing system. If you lose your password it must be reset as it can not be sent to you via email due to the encryption. Similarly when you log into VectorStock.com your details are passed via. Secure Socket Layer (SSL) encryption to protect your information.

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How to view, update or delete your stored information?

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We use cookies and other similar technology to save browsing prefences such as image layout size and your cart and gallery contents when logged in. We also track visitor events anonymously (clicks, purchases, downloads) to improve our image search and related services. No personally identifiable information is collected with these events.

Currently our site uses a small set of third-party services which may use tracking for analytics or advertising services. These include the following; New Relic (Analytics), Google AdWords (Advertising), Google Analytics (Analytics), CrazyEgg (Analytics), ProfitWell (Analytics) and Admitad (Marketing). For more information about third-party services and the option to opt-out from tracking, you can visit http://optout.networkadvertising.org or http://youronlinechoices.eu.

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We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Account' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms & Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Vectorstock FAQ: Terms & Conditions.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 28 March 2023.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

www.vectorstock.com
PO BOX 68647 NEWTON
AUCKLAND, 1145
NEW ZEALAND
support@vectorstock.com

Last updated: 31st March 2023

Question 56

Why sell at VectorStock&reg;?

Accepted Answer

Almost everyone can take a stock photo?! But not everyone can create a vector illustration - VectorStock® is a site dedicated to Vector graphics, designed for Vector Artists and designers. Users can quickly search our vector collection, avoiding the hassle of sifting through millions of photos in search of the vector graphic they need.

We employ simple easy to use features to help you manage and edit your own images with our easy to use portfolio interface. Uploading has never been easier! Our site is custom designed for vector Artists – with vector specific features unique to VectorStock®.

We use a simple and direct payment process via Skrill and Payoneer to make Artist payouts or convert some of your earnings into download credits and download files right away! Be part of the original Vector-Only stock site!

Question 57

What is VectorStock&reg;?

Accepted Answer

VectorStock^® is a specialized stock agency – specifically developed to represent the best Vector only images, graphics, icons & illustrations - all available for download royalty-free at amazingly low prices. Files are available for download as zip archives that contain EPS, AI and PDF file formats, once unzipped you will need vector editing software like Adobe Illustrator.

We aim to have the best Vectors for the best price. We ONLY represent Vector files, no bitmap images (i.e. Digital Photography). Top graphic designers and illustrators from around the world contribute to our constantly growing library of Vectors.

Question 58

Recognition

Accepted Answer

VectorStock® Contributors and acknowledgments:

James Cooper - Web Development
Stephen Green - Office Assistant
Peter Hurt - Software Engineering
Jason Maas - Design & Production

Question 59

Uploading vectors correctly

Accepted Answer

Firstly before you can upload, you will need to sign up. Just submit a jpeg of some of your work and if it is suitable for sale on VectorStock® you will be granted upload access.

Keep it clean and organized!

Messy vectors are not accepted — who wants to work with a tangled mess of vectors?! Keep designers coming back for more by taking those extra few moments to do the house keeping on that file.
Make sure your design falls within the confines of the artboard and always check outside the artboard area for any stray points or paths

You should also organize your illustration elements on layers for ease of editing.

Your vector file should have all filled paths closed for better compatibility. Your files should have all stray points and loose ends cleaned up. In Adobe Illustrator use Object > Path > Clean Up to remove these unwanted elements or use this Specialized selection tool > SelectMenu that allows you to search for open paths, stray points, text objects and many useful elements.
Convert your type to outlines (unless using Google Fonts)

We allow and encourage using Google Fonts in your designs and leaving them as editable text items. For any other fonts please create outlines of your type which converts each letter to its own vector shape. You cannot edit the type as a font once it is converted to outlines. In Adobe Illustrator select all the type objects. Type > Create Outlines.
Reduce your artwork size

Always resize your artwork to the artboard dimensions. Always disable the preview generated by Illustrator: Saving the file with a rasterized preview will only increase the file size. When you save your file, choose “None” for the preview section under the EPS options dialog box. Remove unused symbols, graphic styles, brushes, and swatches this will drop your file size.

Note: Make sure you DO NOT rasterize your artwork as it will no longer be a true vector, and will not be accepted.
Save your vector image/illustration/icon(s) as an .EPS (Encapsulated Postscript) file

Using Illustrator: Choose File > Save As… Choose “Illustrator EPS” from the drop down menu.
Open the EPS file in Adobe Photoshop or similar application and create a jpg preview that is at least 1000 pixels in width or height

Save your file as an RGB JPEG at full quality. The maximum preview size is 3000x3000 pixels, so if your illustration is almost square you will fill the maximum preview window.
Place your EPS file into a folder and ZIP the folder

The ZIP file must be a standard 32-bit ZIP file less than 4 GiB in size
Key words must be accurate; key word spamming will result in all of your vectors being demoted to the bottom of search results

You may enter a maximum of 60 key words. The more accurate your key words are, the more chance users will find your file and purchase it.
AI-generated images

We embrace innovation and recognize the value of AI-generated content. When uploading images generated using Artificial Intelligence (AI), please select the “Vector generated using AI (Artificial Intelligence)” checkbox on the website. If you’re uploading via FTP, make sure the filename starts with “vsai” to indicate that the image was AI-generated. This ensures that all artwork meets our standards while respecting the process behind its creation.

Question 60

Vectors with editable text (NEW)

Accepted Answer

We’ve recently added a new category for vectors with editable text. This content has a broad appeal and has the ability to reach a very large audience, not just through our website but through our network of third-party sellers.

What is needed?

We are seeking vector templates that include editable fonts using Google’s extensive font collection. We are currently working with other font foundries to expand our compatible font options.

You can adapt your existing vector designs or create something entirely new! Please ensure your files retain their integrity when converted to the SVG format.

What to avoid?

Live text effects
Non-Google fonts
Any mesh elements
Bitmap elements
Multiple templates per file
More than 50 separate text fields

How to upload

Label your files with the “vst” prefix (eg. “vst_template1.eps” and “vst_template1.jpg”) and upload them to our FTP area.

Need access? Contact us.

What’s in demand?

Question 61

Approval times

Accepted Answer

Each vector upload and Artist application is checked individually by one of our graphic design gurus to make sure it meets the VectorStock® guidelines. Every image goes through this process, which can take a few days. The request is usually processed within the week.

Once you are an approved Artist our graphic design gurus check all your images before going live, files might remain pending for up to 5-7 days before they are checked - but most of the time they are activated within 48 hours.

If you are a new Artist and you have recently uploaded files, please be patient. Your image(s) are in the queue, and will be processed in turn. There’s no need to upload again, or send us an email. Our system will let you know if there is a problem with your upload. You can view your pending file in your portfolio.

Question 62

Basic rules for uploads

Accepted Answer

Images must be vector only EPS files. (No bitmap images)
You must own the full copyright to any content you upload. This means you must be the artist that created the content.
All trademarks must be removed. Including brands and entities with copyright or trademarked elements. All signatures must be removed. Copyright is checked with each file.
Files must be labelled and named correctly. Files that are keyword spammed will be removed.
Images with clearly visible people require prior consent from the person before submission.
Your account profile must have your full, real first and last names, and valid Skrill or Payoneer email address.

Important: Anyone uploading vectors or parts of vectors they did not create will be banned for life, this also applies for users creating accounts with fake names or details.

Question 63

Uploading

Accepted Answer

Uploading files is simple! Once an approved Artist you will have an upload button when logged in.

Uploading is a 2 step process, first attach your RGB jpg preview (at least 1000px in width or height), then attach your EPS file, it must be in a folder and zipped before you upload it.

Hit upload - the file will begin transferring, once saved step 2 will load.

If your EPS file is called “Red Apple.ZIP” the system will auto load the name “Red Apple” into the name and description field - if your preview file contains IPTC/XMP Metadata we will extract the Document Title, Description & Keywords, you can edit these as you wish once loaded.

Make sure to add as many key words (60 max) and select at least 1 category for each file.

A fully automated FTP option is available for Artists with 100+ files to upload - We just need an EPS file and a high-res JPG for each vector, please email robot@vectorstock.com for an account login.

Question 64

Speed up key wording

Accepted Answer

Adding key words can be slow, but setting up your jpeg previews with IPTC / XMP metadata titles, keywords and description is easy with applications like Adobe Bridge.

You can quickly add base or custom key word sets to your jpeg previews. Once added uploading is fast, we extract the metadata and your titles, key words and description are done! Easy as that.

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